Resources

Guides, help and answers for CollectPlus

Whether you are choosing collection software, planning a move from another system or already working in CollectPlus every day, start here.

Start here

Get to know CollectPlus 12

What's new in 12

The web workspace, the AI briefing, payment links, the portals and more.

What's new →

Features

Work queues, payments, portals, communications, automation and reporting.

All features →

Pricing and FAQ

One edition, hosting included, and answers to the questions buyers ask most.

See pricing →

Book a demo

A specialist shows you CollectPlus with the parts that matter to you.

Book a demo →

Guides

Guides for collection teams

Plain-language guides on the rules and practices that shape collection work.

Compliance

Reg F in practice: call frequency, validation notices and electronic communications

What the rule requires and how to configure contact plans around it.

Payments

Text-to-pay for collections: links, QR codes and opt-outs

How payment links shorten the time from contact to payment.

Healthcare

Medical debt collection in 2026: credit reporting, state rules and patient experience

A plain-language overview for agencies and billing offices.

Migration

Switching to CollectPlus: how data migration and implementation work

How we convert your debtors, accounts, payment plans, transactions and notes from your current system.

By industry

How teams like yours use CollectPlus

Collection agencies

Placements, collector work queues, creditor fee structures and remittance.

Agency software →

In-house receivables

Your own past-due accounts, payment plans and outside agencies.

First-party collections →

Healthcare

Patient balances, settlements within each provider's authority, and insurance claims.

Medical collections →

Education

One record per student, plans a student can keep, and payments from a phone.

Tuition collections →

Law firms

Each client's fee agreement, demand letters, judgments and client money, accounted for.

Law firm software →

Payment plans

Plans from your own templates, each installment on its date, and returned payments.

Payment plan software →

For IT and security

The details your review needs

Technical overviewArchitecture, hosting, Microsoft SQL Server and the web services API. SecurityTwo-factor sign-in, permissions, the audit trail and field encryption. IntegrationsPayments, text messaging, telephony, e-signature, AI, credit bureaus and the API.

For customers

Help when you are already using CollectPlus

Help centerThe CollectPlus documentation, and your support requests. Release notesWhat changed in each release. Sign in to the support site to read them. Talk to supportCall 954.255.2622, extension 200, or email support@collectplus.com.

News

What is happening at ICCO

Releases, new features and customer news, with the press archive back to 2004.

Read the news About ICCO

Prefer to see it for yourself?

A specialist walks you through the parts you care about, with your questions answered on the spot.

Book a demo See pricing